Frequently Asked Questions (FAQ)

Ordering

Placing an order is simple. Just browse through our shop, create an account, add items to your cart, and select payment by E-transfer or Cash & your package will be sent off with a courier once payment is approved. You can also place your order by phone at (613) 252 -4712 and we’ll take your order manually. Please have a valid ID ready to prove your age and identity.

We currently provide same day weed delivery services to the following cities:

If you do not see your city on this list and are in a neighboring area, feel free to call to see if we can accommodate you.

We deliver only to residential addresses.

We start deliveries are 10:00 AM each day and our cut-off for same-day orders is 8:30 PM. In other words, all orders placed before 8:30 PM will go out the same-day unless we have been instructed otherwise.

Orders take about 40-90 minutes from the time your order is processed.

We are open daily during the following days:

Monday

  • Open: 10:00AM
  • Close (last-call): 08:30PM

Tuesday

  • Open: 10:00AM
  • Close (last-call): 08:30PM

Wednesday

  • Open: 10:00AM
  • Close (last-call): 08:30PM

Thursday

  • Open: 10:00AM
  • Close (last-call): 08:30PM

Friday

  • Open: 10:00AM
  • Close (last-call): 08:30PM

Saturday

  • Open: 10:00AM
  • Close (last-call): 08:30PM

Sunday

  • Open: 10:00AM
  • Close (last-call): 08:30PM

If you would like to add to or change your order, call us at (613) 252 -4712 with your order number. If you would like to add to your order you can create a new order. You can also cancel your order if it has not been sent out.

For further questions, please call us during business hours, or send us an email at thehighlife.clubot@gmail.com and we’ll get back to you as soon as possible.

Payment

Our team will process your E-transfer right away. Once your payment is approved, you will receive a confirmation email and our team will package your order and have it sent off with a courier in a timely manner.

Yes, you can pay cash on delivery. Please have the exact change as our drivers do not carry cash on them for security purposes.

No, at the moment we don’t accept payment by Credit Card. We are however looking to establish a payment processor to bring credit card payments to TheHighlife.Club

Delivery / Shipping

Same Day Delivery: No! there aren’t any delivery charges! The Highlife Club offers free delivery in Ottawa & nearby areas.

Note: The MINIMUM order amount required to use our services is $50.

Canada-Wide Mail Order:

We offer Canada wide mail order delivery via Canada Post Express with the minimum order amount of $120.

FREE Canada wide mail order delivery on all orders over $200!

You can expect 40-90 minutes local delivery in core Ottawa. Your driver will contact you by phone 15-30 minutes before delivery to confirm a delivery time.

To inquire about your order, please message or call us and we’ll gladly provide you with an update! We don’t provide exact driver location for security purposes.

Be sure to have your phone nearby.

Yes! Orders placed and paid for prior to 12:00 AM noon will be shipped the same day, excluding on weekends (Saturday – Sunday).

If you do not get your package, let us know and we will resolve this issue for you. We guarantee delivery and are committed to reliable service.

For local weed delivery, please have a valid photo ID ready that matches the name on the shipping address. We do this to make sure the correct person gets their order.

Promotions

Yes, first-time buyers can use coupon code WELCOME15 to get:

  • 15% off your first order (does not apply to mix & match and sale items)
  • New buyer orders over $200 will receive a Free premium gift.

You can enter valid coupon codes at your cart page in the coupon code box. Note that there are limits on many coupons and many can only be used once.

Alternatively, as a first-time you can call/text us and mention WELCOME15 promotion to receive 15% off your FIRST ORDER ONLY.

Refunds

All products are final sales, there are no returns or exchanges.

If you have a defective, missing, or get the wrong item, we will help resolve this for you right away. Please send a screenshot (if applicable) so we can best help fix any issues.

You can choose how to fix this that suits you best.  We can either send you out a replacement item, or you can get the full amount of the item credited to your account plus extra rewards points.

If it is after hours, we will send out your replacement item first thing the following day.

Need a Question Answered?

Send us an email at thehighlife.clubot@gmail.com or call us at (613) 252 -4712. Our support team is available all days of the week from 10 AM – 8:30 PM EST. Feel free to contact us and share your experience with us. We would greatly appreciate hearing from you. We’re committed to helping you find solutions to any questions or concerns you might have.